F.A.Q.

Shipping

What are my shipping options & costs?

We ship worldwide, right from our laboratory in Vilnius, Lithuania. 3 shipping options are available to most of the countries. All final shipping costs are calculated in the checkout menu, when you enter your shipping address.

Free shipping option is unlocked for all orders over 50€, 70€ or 100€, depending on the region you are shopping from. You can always see if you qualify for free shipping by looking at shipping calculator in shopping cart menu.
Standard shipping takes 4-7 days and costs 3.5€ to Lithuania,  6.50€-10€ to Europe (depending on country), 13€ to North & South Americas, 17.5€ to Asia and Oceania, €20 to Africa and rest of the world.
Express shipping takes 3-4 days and costs 3€ to Lithuania, 9€-14€ to Europe (depending on country).

When should I expect my order?

Each shipment varies from the destination, amount of products and their availability. However, we’ll do our best to make sure your order arrives as quickly as possible. We’ll also inform you if any delays occur.

Estimated Shipping Time:
Europe: 3-7 days.
North America: 4-7 days.
South America: 4-7 days.
Asia and Oceania: 4-7 days.
Africa: 4-7 days.

When will my order ship?

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.

How do you ship?

For your convenience, we use only courier services. Meaning you will get your orders delivered directly to your address.

How can I change the country I am shopping in?

Currently, our online store is set for international customers. Preliminary shipping costs are calculated by geolocating your device’s country. However, you can edit your billing/shipping country in the checkout menu. System will then recalculate your shipping costs.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email shop@youandoil.eu as soon as possible. Please note, that you can save your billing and shipping address in your account for safer and quicker future shopping.

Can I track my order?

Yes. For your convenience, once the order is placed and processed by our team, you will be provided with the order tracking details sent to your email address. You will be able to monitor the exact location of your parcel in the real-time.

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via shop@youandoil.eu.

Are there any guarantees?

By using this website, you are placing an order directly from the manufacturer, the first company in Lithuania certified by EcoCert. This guarantees your items will be shipped directly from You&Oil laboratory in Vilnius. We are confident in the effectiveness of organic You&Oil products for both wellness and beauty purposes. Thousands of happy customers in more than 20 countries worldwide share the love and use You&Oil daily in their routines. But just like with any product in the world, we understand that your personal experience might vary from the majority of customers. If you have any side effect, the quality of the product does not meet your expectations, please let us know. We’ll look into your feedback and offer a free replacement or a full refund!

How can I contact you?

You can always contact us via “Contacts” form on our website or send an email directly to shop@youandoil.eu.  If the case is not urgent, please feel free to send us a message through one of our social media accounts as well!

Product

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing shop@youandoil.eu or sending us a message through one of our social media accounts.

What skin types are You&Oil products suitable for?

Our products are appropriate for all skin types: they’re dermatologist tested, hypoallergenic, non-irritating, and paraben free. We also have a range of products, specially designed for specific skin types, such as dehydrated skin, mature skin, combination skin.

Will my product melt/dry/freeze/expire/etc.?

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.

It is generally recommended that they be used within 2 years of manufacture or 6 months after opening for best product quality.  Please see individual recommendations printed on each product packaging.

Are you cruelty free?

We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards.

Can I sell the products on my own site?

Unfortunately, your purchase of You&Oil products is only for your personal use. By purchasing our products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use. However, if you wish to distribute or sell our products, please contact one of our export managers. You can find their contact details in “About us” > “Team” section.

Returns & Exchanges

How do I place a return or exchange?

We’re sorry you didn’t love your You&Oil. Please reach out to shop@youandoil.eu with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.

Help! I can’t find my return slip.

Don’t worry—You&Oil packages don’t include return slips. Just reach out to shop@youandoil.eu and we’ll help you place your return or exchange.

What’s your return policy?

All returns must be processed within 30 days of receiving the order.

To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to shop@youandoil.eu.

Order #  must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at shop@youandoil.eu and we’ll be sure to get you the product you ordered!

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Can I remove a saved payment method?

Of course! You can make this change on your Account page. Even though we do not see any of this info, if you need help, email us at shop@youandoil.eu.

What forms of payment do you accept?

We accept credit cards or debit cards and PayPal payments.

What can I do if my payment is declined?

Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

Order Questions

How can I update my order?

Please email us at shop@youandoil.eu as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

Can I use multiple promo codes at checkout?

You can use one promo code per order. If you’ve encountered two valid You&Oil promo codes during your travels through the Internet, please choose the one you want to use more.

Can I use a promo code on top of another promotion?

It depends on the specific promotion. Usually we do not offer combining multiple promotions, but you might encounter some coupons work on top of other promotions.

Order Cancellation

How can I cancel an order?

Changed your mind? Please email us as soon as possible (shop@youandoil.eu) and we’ll see if the order can still be cancelled before shipping. If your order has shipped, we won’t be able to cancel or refund before you have received it.